West Penn Power
Struggling to Pay Your Electric Bill? We Can Help.
There are many reasons you or someone you know may need help with home energy costs. We understand and can offer a variety of programs to help you budget your monthly payments, pay winter heating bills, catch up on past-due payments, or avoid service disconnection.
Payment Assistance Programs
Pennsylvania Customer Assistance Program (PCAP)
PCAP helps residential customers maintain electric service and eliminate their past-due balance. The goal of this program is an affordable bill.
Help Maintain Electric Service
In PCAP, you will:
- Be billed approximately the same amount each month on the budget plan, Equal Payment Plan (EPP) - enrollment in EPP is required for PCAP participants
- Receive credits on your bill to either reduce your monthly budget bill or help pay a past due balance, or both
- Have the security deposit released and applied to your account if it was held on your account
- Be considered for the WARM Program to improve the safety and comfort of your home at no cost to you
- Applicants will be asked to provide household size and income information.
- DEF may send you a reminder, via text, that it is time to recertify.
Low-Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded grant program administered by the Commonwealth of Pennsylvania through its network of local county assistance offices. LIHEAP provides customers help with paying winter heating bills, and occasionally summer cooling bills. LIHEAP funds may be used to pay an electric bill even if electricity is not the main source of heat. There are household income requirements for this program.
Help Paying Bills
LIHEAP has two components:
- CASH provides a cash payment directly to the utility, to be applied toward bill reduction if certain guidelines are met.
- CRISIS provides a grant to help avoid shut off of electric service, which resulted from over-due bills. This grant also can be used to restore service shut off during the winter months.
Typically opens November 1 and remains open through early April or until funds are exhausted.
Dollar Energy Fund
The Dollar Energy Fund is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. Income guidelines apply.
Emergency Hardship Funds
WARM Program - Low Income Usage Reduction Program (LIURP)
The WARM Program can help low-income customers lower electric bills and keep their homes more comfortable in the winter and summer months. It is available to homeowners and renters with landlord approval.
Energy Efficiency Improvements
Customers Participating in WARM
- Receive an in-home energy evaluation
- Work with a trained energy educator to create an energy-savings plan
- Have the opportunity to receive the following energy-saving items installed in the home:
- Caulking and weather-stripping
- Refrigerator/freezer testing and possible replacement
- Electric water heater inspection
- Energy-saving light bulbs
The specific improvements that you are eligible to receive will be determined during your home energy evaluation. No payment is required for these installations/services. There are household income requirements and electricity use requirements.
Customer Assistance & Referral Evaluation Services Program (CARES)
CARES provides assistance on a short-term basis to payment-troubled residential customers who are experiencing a temporary hardship. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
Extended Due Date
If you are at least 60 years old or receive a Social Security or pension check, or if you receive disability assistance, we can extend your payment due date until after your check arrives.
If conditions make it difficult to pay your electric bill on time, we can arrange affordable installments to be paid with your monthly bill. Payment arrangements help maintain your electric service while you make payments more suited to your financial situation.
Select a third party (a friend, relative, clergy, or social service agency) to be notified, along with yourself, if your electric service is about to be disconnected. The third party is not obligated to pay overdue bills but can remind you of pending disconnection and help you make payment arrangements.
Military Deferred Payment Program
This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or a part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed.
Customers who have switched to an alternative generation supplier may defer the charges paid to their supplier only if that supplier offers a deferred payment program. If your supplier does not offer a deferred payment program, the supplier charges must be paid each month.
Protection from Abuse Order (PFA)
A PFA is an order from the court that protects you and your children from your abuser. It is a civil order that you can request on your own behalf against a family or household member who is abusing you. This order may enable you to make special payment arrangements.Contact: West Penn Power at 800-686-0021 (You will be required to provide us a copy of the order.)
Medical Needs Assistance
Critical Care Program
The Critical Care Program identifies customers who use certain electrically operated life sustaining medical equipment in their home. The program helps customers - for whom a service interruption could be immediately life threatening or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages. Please call us if someone in your home uses this type of medical equipment.
Customers with severe health problems may have a licensed physician, nurse practitioner, or physician assistant certify in writing that they, or a member of their household, are seriously ill or have been diagnosed with a medical condition which requires the continuation of service to treat the medical condition. The medical certification will postpone the termination of electric service for 30 days. The certification is designed to provide the customer with additional time to pay their past-due balance. The current bill must be paid while the medical certificate is in effect. The customer is still responsible for the past-due amount and will be given the opportunity to pay the balance in monthly installments.Contact:If you or a member of your household have a qualifying medical condition, we have made it easier for your doctor to submit the medical certificates to us by automating the forms online. Please email us or call Customer Service at 800-686-0021 for details on the information your doctor will need to complete the medical form.
For more information and to download the official medical certification form, please visit puc.pa.gov*.
- Billing and Payment Options
- Very Important Programs (VIP)
- Very Important Programs (VIP) - Spanish Version
- Pennsylvania Assistance Programs Chart Summary (English)
- Pennsylvania Assistance Programs Chart Summary (Spanish)
- Customer Rights & Obligations Brochure
- Pennsylvania Public Utility Commission*
- COVID Assistance Programs
*By clicking this link you are leaving the FirstEnergy website and entering a website maintained by a third party. They are entirely responsible for the content of their website.