Credit Refunds

Credit refunds are processed by a third-party vendor, North Lane.  Refunds are sent by North Lane in the form of either a debit card or a check.  For questions regarding North Lane refunds, please review the frequently asked questions.  Credits are handled differently depending on the dollar amount, timing of the payment, account status, and state.  For more information, select your state below or contact us.
 

Select Your State

  • Ohio

    Residential Customers
    Credit refunds will be issued as a debit card.


    Nonresidential Customer
    Credit refunds will be issued as a check.

  • Pennsylvania

    Residential Customers
    Credit refunds will be issued as a debit card.


    Nonresidential Customer
    Credit refunds will be issued as a check.

  • New Jersey

    Residential and Nonresidential Customers
    Credit refunds will be issued as a check.

  • Maryland

    Residential Customers
    Credit refunds will be issued as a debit card.


    Nonresidential Customer
    Credit refunds will be issued as a check.

  • West Virginia

    Residential Customers
    Credit refunds will be issued as a debit card.


    Nonresidential Customer
    Credit refunds will be issued as a check.

  • New York

    Residential Customers
    Credit refunds will be issued as a debit card.


    Nonresidential Customer
    Credit refunds will be issued as a check.