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We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. Plans are being made to resume field operations, including service disconnections. Please click your state below to see more state specific information.
Selecting your state will provide specific service disconnections dates, outside assistance agencies available in your area, field collection activities, and payment arrangements.
Ohio Pennsylvania New Jersey Maryland West Virginia New York
Ohio Information
In Ohio, we will restart service terminations no sooner than October 5, 2020. If the termination date on your disconnection notice is on or after October 5, 2020, your service may be terminated for non-payment. These notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary. When disconnection activities resume, all normal collections practices will also resume including payment plan options, requirements for reconnections, and late payment charges.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available. Arrangements made prior to October 5, 2020, will not interfere with any future payment options customers may choose.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
Pennsylvania Information
In Pennsylvania, we continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. We have suspended disconnects for non-payment until further notice and will comply with any state orders to postpone these activities as long as necessary.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available. Arrangements made prior to resuming disconnections for non-payment will not interfere with any future payment options customers may choose.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
New Jersey Information
In New Jersey, we will restart service terminations on October 15, 2020. If the termination date on your disconnection notice is on or after October 15, 2020, your service may be terminated for non-payment. These notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary. After disconnection activities have resumed, all normal collections practices will also resume including payment plan options and requirements for reconnections.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available. Arrangements made prior to October 15, 2020 will not interfere with any future payment options customers may choose.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
Maryland Information
In Maryland, we continue to find ways to assist customers during the coronavirus pandemic and its aftereffects.
Residential
Potomac Edison will resume disconnects for non-payment no sooner than November 15, 2020.
Nonresidential
Potomac Edison will resume disconnects for non-payment no sooner than October 1, 2020.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community will be performing customer outreach activities, follow proper safety measures and take necessary precautions against the spread of COVID-19.
West Virginia Information
In West Virginia, we will restart service terminations on October 1, 2020, for residential customers and September 15, 2020, for nonresidential customers. Disconnection notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
New York Information
In New York, we will restart service terminations on October 5, 2020. If the termination date on your disconnection notice is on or after October 5, 2020, your service may be terminated for non-payment. These notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary. After disconnection activities have resumed, all normal collections practices will also resume including payment plan options and requirements for reconnections.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange or restructure a payment plan and request information on potential assistance programs. Customers are urged to contact us while enhanced payment arrangements are available with no requirement of a down payment, late fees, or penalties. Arrangements made prior to October 5, 2020, will not interfere with any future payment options customers may choose.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
Please complete the form below for general inquiries. We will make every attempt to respond to your email within two business days.
To report a power outage, call 1-888-LIGHTSS (1-888-544-4877) or report your outage online.