Contact Us
We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. Plans are being made to resume field operations, including service disconnections. Please click your state below to see more state specific information.
Selecting your state will provide specific service disconnections dates, outside assistance agencies available in your area, field collection activities, and payment arrangements.
Ohio Pennsylvania New Jersey Maryland West Virginia New York
Ohio Information
Service disconnection and collection activities have resumed for Ohio customers, on October 5, 2020. If the termination date on your disconnection notice is on or after October 5, 2020, your service may be terminated for non-payment. All normal collections practices have resumed including payment plan options, requirements for reconnections, and late payment charges.
Payment Arrangements
Customers who are having difficulty paying their bills and are at risk for disconnection should call us immediately to arrange a payment plan and request information on potential assistance programs to avoid termination.
Contact us Monday – Friday, from 8 a.m. – 6 p.m.
- Ohio Edison – 800-686-3421
- The Illuminating Company – 800-686-9901
- Toledo Edison – 800-995-0095
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID-19.
Pennsylvania Information
Service disconnection and collection activities resumed for Pennsylvania customers on November 9, 2020. If the termination date on your disconnection notice is on or after November 9, 2020, your service may be terminated for non-payment. All normal collections practices have resumed including payment plan options and requirements for reconnections. These notices can be used as proof of situation by agencies who provide financial support to assist with bills.
Payment Arrangements & Assistance Programs
If you are having difficulty paying your residential bill, you may be eligible for outside assistance programs and payment arrangements based on your household income level. If your household income level is 300% of federal poverty income guidelines or below, you may qualify to have your service disconnection suspended until at least March 31, 2021. Click here for more information on available protection.
To avoid termination, call us to arrange a payment plan and visit Assistance Programs to search for the agencies that may be able to provide help paying your bill.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID-19.
New Jersey Information
In New Jersey, we will comply with any state orders to postpone disconnection activities as long as necessary.
Residential
Service terminations for residential customers will resume no sooner than March 16, 2021. Disconnection notices can be used as proof of situation by agencies who provide financial support to assist with bills.
Nonresidential
Service terminations for nonresidential customers resumed on October 15, 2020.
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
Maryland Information
Nonresidential
Service disconnection and collection activities resumed for Maryland nonresidential customers on October 1, 2020.
Residential
Service disconnection and collection activities resumed for Maryland residential customers on November 15, 2020. If the termination date on your disconnection notice is on or after November 15, 2020, your service may be terminated for non-payment.
Customers who are having difficulty paying their bills and are at risk for disconnection should call us immediately to arrange a payment plan and request information on potential assistance programs to avoid termination. Contact us at 800-736-3401, Monday – Friday, from 8 a.m. – 6 p.m.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID-19.
West Virginia Information
Nonresidential
Service disconnections resumed on September 15, 2020.
Residential
Service disconnection and collection activities resumed for residential customers on November 4, 2020. If the termination date on your disconnection notice is on or after November 4, 2020, your service may be terminated for non-payment. All normal collections practices have resumed including payment plan options, requirements for reconnections, and late payment charges.
Payment Arrangements
Customers who are having difficulty paying their bills and are at risk for disconnection should call us immediately to arrange a payment plan and request information on potential assistance programs to avoid termination.
Contact us Monday – Friday, from 8 a.m. – 6 p.m.
- Mon Power – 800-736-3407
- Potomac Edison – 800-736-3401
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID-19.
New York Information
Residential
Penelec will be restarting service terminations on December 7, 2020. However, by law in New York, upon residential customer notification, we will suspend terminations through March 31, 2021 for those experiencing a change in financial circumstances, due to the COVID-19 state of emergency.
Customers who are having difficulty paying their bills should call us to arrange or restructure a payment plan and request information on potential assistance programs. Customers are urged to contact us while enhanced payment arrangements are available with no requirement of a down payment, late fees, or penalties.
For information about assistance programs residential customers may be eligible for, please visit Assistance Programs.
Nonresidential
We will be restarting service terminations on December 7, 2020. If the termination date on your disconnection notice is on or after December 7, 2020, your service may be terminated for non-payment. We will comply with any state orders to postpone these activities as long as necessary. Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available. Arrangements made prior to December 7, 2020 will not interfere with any future payment options customers may choose.
After disconnection activities have resumed, all normal collections practices will also resume including payment plan options and requirements for reconnections.
Please complete the form below for general inquiries. We will make every attempt to respond to your email within two business days.
To report a power outage, call 1-888-LIGHTSS (1-888-544-4877) or report your outage online.
Important Information
Customers with a household income level of 300% or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance. Protected customers may not be subject to service disconnection until March 31, 2021, as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs. Disconnection activity will proceed for those customers who do not take action.
To determine your Federal Poverty Level (FPL), please see the chart below. You will need to know the number of people and the annual/monthly income within your household. If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.
| PA COVID Annual Income | PA COVID Monthly Income | |
|---|---|---|
| Household Size | 300% of FPL | 300% of FPL |
| 1 | $38,280 |
$3,190 |
| 2 | $51,720 |
$4,310 |
| 3 | $65,160 |
$5,430 |
| 4 | $78,600 |
$6,550 |
| 5 | $92,040 |
$7,670 |
| 6 | $105,480 |
$8,790 |
| 7 | $118,920 |
$9,910 |
| 8 | $132,360 |
$11,030 |
| Each Additional | $13,440 |
$1,120 |