Report Power Outage
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Report My Outage or Issue
Urgent Safety Warning!
Call 911 to Report a Downed Power Line
Stay at least 30 feet away and instruct others to do the same. If you are experiencing an outage, please call 911 before you complete your online outage report.
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Ways to Report Your Outage Offline
Text Messaging
- To report an outage: Text OUT to 544487 (LIGHTS).
- If you’re not enrolled in text messaging, text REG to 544487 to get started.
- To receive the latest update for your reported outage: Text STAT to 544487.
Telephone
To report an outage call 1-888-LIGHTSS (1-888-544-4877).
Accessibility
Customers with a communication disability can report an outage using the appropriate TTY/TDD relay service.
When you call, please provide the following information:
- Street address of the outage location
- Knowledge of whether or not your neighbors have power (if possible)
- Phone number where you can be reached
You can also report an outage using our online form or by text messaging.
