Prepare for Your Move
I am a new or previous customer and need to
open a new account in my name.
Ready to get started?
Start Service
What You will Need:
5-7 Minutes
New Address or Meter Number
Social Security Number or Taxpayer ID
Move-in Date
Frequently Asked Questions
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When should I complete my move-in request?
When you move into an area served by one of FirstEnergy's operating companies, one of the first things you'll want to do is to sign up to start electric service.
We may require a minimum of two business days for us to process your service request using this form. FirstEnergy will reply via email to confirm our ability to meet the turn-on date requested. If you would like your service request processed sooner, please call our Customer Care Center instead of using this form.
Note: A security deposit may be required prior to starting service.
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What if I need to change my move-in date?
If your move-in date needs to be changed, please Contact Us as soon as possible. It's not likely, but if for any reason we are unable to turn on service for the day you requested, we will contact you in advance.
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How do I transfer the account to me from the previous owner/tenant?
The current occupant's account number will not be transfered to you. Each customer has a separate account number that will be assigned after the move-in process is completed either online or by phone.
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Am I able to select an alternate supplier?
Yes, you are able to select an alternate supplier for your electric account. For more information, please go to Customer Choice and select your state for more information.
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Do I need to be home for installation?
I am an existing customer and need to close
an existing account in my name.
Ready to get started?
Stop Service
What You will Need:
3-6 Minutes
Login or Account Number
Move-Out Date
Final Mailing Address
Frequently Asked Questions
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When should I schedule my move-out request?
Typically, the first available move-out date will be at least one working day from the current date. The move-out date you select must be a company work date which typically excludes weekends and holidays. The online move-out form presents a calendar, which shows non-work dates as non- selectable. Additionally, a particular date might not be selectable if the company work schedule is already full for that date.
Be sure to verify that you will not need service on the date that you are requesting the shut off since the service could be shut off in the morning. If electricity will still be needed, you might want to change the shut-off date to the next business day.
Exceptions
Pennsylvania (Residential Only)
- Any remaining occupants residing at the move-out service address must be given at least ten (10) days notice prior to the turn-off. For this reason, the first available move-out date will be ten (10) days from today's date.
Ohio
- Some landlords may have contractual arrangements that require us to provide at least three (3) days advance notice of a turn-off. In these circumstances, the first available move-out date will be three (3) days from today's date.
- If everyone at the property is not moving out or if the request is made by an apartment manager or owner, the system will create a 10-day occupancy notice.
New Jersey
- A realtor or attorney may request service to be ended, in addition to a residence owner, renter, spouse, or relative.
- Any remaining occupants residing at the move-out service address must be given at least ten (10) days notice prior to the turn-off. For this reason, the first available move-out date will be ten (10) days from today's date.
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What if I need to change my move-out date?
If you need to change your move-out date for any reason, please Contact Us as soon as possible.
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Who can submit a move-out request?
A move-out request can be submitted by the residence owner, renter, spouse, or relative.
I am an existing customer looking to transfer my service from one
location to another within FirstEnergy's service territory.
Ready to get started?
Transfer Service
What You will Need:
8-13 Minutes
Login or Account Number
New Address or Meter Number
Moving Dates
Frequently Asked Questions
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Am I able to transfer my service?
During the transfer process online, you will be prompted to move out prior to starting new service. You can also call our Contact Center for assistance.
Please call at least three days in advance (two days in New Jersey) to schedule your service transfer and have the following information ready when you either complete the request online or if you call.
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What do I need to complete my transfer service request?
You will need the following information to transfer your service.
Move Out (Stop Service)
- Account number
- Service address
- Contact phone number
- Move-out date (date service should be turned off)
- Mailing address
Move In (Start Service)
- Name of account holder
- Service address
- Primary phone number
- Alternate phone number
- Mailing address
- Move-in date (date service should begin)
- Meter number or current occupant's name (optional)
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Do I need to be home for installation?
I am a new, existing, or previous customer and
need electric service because of new construction.
Ready to get started?
Start New Service Request
What You will Need:
7-22 Minutes
Social Security Number, Taxpayer ID, or Login
Location for installation
Connection Information
Frequently Asked Questions
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Do I need to have an account?
No, you do not need an electric account to submit a service request for a new construction or electrical upgrade to an existing address. If you do not have an electric account already, we will ask you for a Social Security Number or Tax ID to establish service in your name.
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What connection information do I need?