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Choose your move-in date, pay a security deposit (if applicable) and provide your contact information. New customers may be asked to provide their Social Security Number, Tax ID, photo ID or proof of ownership.
When you move into an area served by one of FirstEnergy's operating companies, one of the first things you'll want to do is to sign up to start electric service.
We may require a minimum of two business days for us to process your service request using this form. FirstEnergy will reply via email to confirm our ability to meet the turn-on date requested. If you would like your service request processed sooner, please call our Contact Center instead of using this form.
If your move-in date needs to be changed, please contact us as soon as your can. It's not likely, but if for any reason we are unable to turn on service for the day you requested, we will contact you in advance.
During the transfer process online, you will be prompted to move out prior to starting new service. You can also call our Contact Center for assistance.
Please call at least three days in advance (two days in New Jersey) to schedule your service transfer and have the following information ready when you either complete the request online or if you call.
Typically, the first available move-out date will be at least one working day from the current date. The move-out date you select must be a company work date which typically excludes weekends and holidays. The online move-out form presents a calendar, which shows non-work dates as non- selectable. Additionally, a particular date might not be selectable if the company work schedule is already full for that date.
Be sure to verify that you will not need service on the date that you are requesting the shut off since the service could be shut off in the morning. If electricity will still be needed, you might want to change the shut-off date to the next business day.
Pennsylvania (Residential Only)
Any remaining occupants residing at the move-out service address must be given at least ten (10) days notice prior to the turn-off. For this reason, the first available move-out date will be ten (10) days from today's date.
Some landlords may have contractual arrangements that require us to provide at least three (3) days advance notice of a turn-off. In these circumstances, the first available move-out date will be three (3) days from today's date.
If everyone at the property is not moving out or if the request is made by an apartment manager or owner, the system will create a 10-day occupancy notice.
A realtor or attorney may request service to be ended, in addition to a residence owner, renter, spouse, or relative.