We are committed to maintaining service to customers through the coronavirus health emergency. FirstEnergy has temporarily suspended shutoffs for nonpayment and Customer Service Representatives are available to review payment options with you to help ease hardships. Customers may be, or may become, income-eligible for energy assistance programs during this health emergency. Many assistance agencies are restricting in-person applications at this time, but may have other ways to apply. Please check with your local agencies to confirm how they are handling applications during this crisis.
Do you need help paying your electric bill?
A variety of assistance programs are available to help you budget your monthly payments, pay winter heating bills, catch up on past-due payments, or avoid service disconnection. To see what programs are available in your area, click the button below to see the programs for which you may qualify based on your household income and size, to help you get through your financial hardship.
For Pennsylvania customers: Met-Ed, Penelec, Penn Power, or West Penn Power:
If a court has granted a Protection From Abuse Order (PFA) for your personal safety, you may receive special protections regarding your electric service account. Learn more about PFAs