Outage Help
Power outages, like many things in life, are rarely predictable. Uncontrollable events like severe weather and vehicle accidents are common causes of outages. If your power does go out, our crews will work to restore it as quickly and safely as possible.
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How to Report a Power Outage and Stay Informed
We may not know you are without power. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it.
Online (Optimized for Smartphones)
- Log into your account, use your phone number or enter your address to Report Your Outage Online.
- Log into your online account and view the status of your reported outage on My Outage Information.
- View current outages on our 24/7 Power Center Outage Maps.
- During significant storms, we will share updates on our Social Media Accounts.
Text Messaging
- To report an outage, text OUT to 544487 (LIGHTS).
- If you’re not enrolled in text messaging, text REG to 544487 to get started.
- To receive the latest update for your reported outage, text STAT to 544487.
Telephone
To report an outage call 1-888-LIGHTSS (1-888-544-4877).
Accessibility
Customers with a communication disability can report an outage using TTY/TDD Relay Service, Online Form or Text Messaging.
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Safely Manage Through an Outage
Safety Tips
- Stay safe around Downed Power Lines
- Operate a Backup Generator Safely
Prepare for Outages
- Prepare for an Outage before it happens
- View our Tips for Managing through a Power Outage to help you stay safe and informed.
Medical Support
If any member of your household depends on electrically operated life-support equipment, please Contact Us. We will send you a form that must be completed and signed by your physician every year to verify that you have life-support equipment.
When we receive your completed form, we will add your name to our Critical Care list. The list will be used during a power outage to contact all Critical Care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management. There is no charge for this service.
In the event of a power outage, it's important that life-support customers have a contingency plan, such as a battery backup. We cannot guarantee faster power restoration for customers with medial needs.
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Staying Informed During Major Storms
Major Outage Information
When a significant storm is likely to impact a large portion of our service area, you can count on us to share weather warnings, safety information and restoration updates through the following channels:
- Check for updates on our Social Media Accounts
- Read FirstEnergy’s News Releases
- Check the Storm Information
