Service Requests

Start, Stop or Move Service

Moving? Start, stop or transfer your service online in a few simple steps.

Start, Stop Or Move Service

  •
    Is FirstEnergy My Electric Provider?

    Learn more about FirstEnergy and its service territory to determine if a FirstEnergy electric company is the provider at your address.

    FirstEnergy's Service Territory
  • Connect Additional Home Services

    Find service providers for Internet, TV, mobile phone and home security in your area. You can compare services online or speak with an agent. Not available in Ohio.

    Utility Smart Home - Ibex's Connections Service*
  • How do I Start or Stop Service?

    Whether you're moving across the city or across the country, we're here to help guide you. Our step-by-step guide explains what you'll need to submit your moving request online. 

    Prepare for Your Move

Construction & Renovation

Quickly access the right form for your electric service needs—whether requesting a mofication to existing service or installing temporary or new service at a location without active power. Helpful links are also available to manahe existing requests and find reference materials to support your service journey.
 

  •
    What are the Requirements for Electric Service?

    Our Customer Guide for Electric Service outlines the procedures and requirements for establishing, modifying or maintaining electric service, including service applications, line extensions, meter setups, customer responsibilities and liability policies. 

    Customer Guide for Electric Service
  • What’s the Status of My Request?

    If you have an existing service request, you can track the status, make a payment and more. 

    Electrical Service Project Tracker
  • How do I Upload Documents for My Request?

    If you have a notification/design request number or a work request number, you can upload the documents required for your project.

    Electronic Document Upload

Report a Streetlight or Outdoor Area Light Problem

We encourage you to help keep our community well-lit and safe by reporting streetlight or outdoor area light outages. Your help can make a big difference!

Report Streetlight Problem
How Can I Safely Maintain Outdoor Lighting?

Special care should be given when working with outdoor lighting to avoid hazards, especially in wet conditions. Click the link below to view special precautions when working with or near electric equipment.

 

Outdoor Electric Safety

   

Report a Tree Problem

If you believe a tree is growing too close to our power lines, we can assess the situation and determine if the tree needs attention before the next scheduled trimming. This form can also be used to report an issue related to recently completed tree work.

Report Tree Problem
How Can I Maintain Trees Near Power Lines?

Learn how our vegetation management practices help ensure reliable and safe electric service.



Maintaining Trees Near Lines

   

Still Need Help?

*By clicking this link, you are leaving FirstEnergy's website and entering a website maintained by Ibex, a vendor administering this program on behalf of FirstEnergy.  Ibex is entirely responsible for the content of their website.