Program Availability

Special Notice:
We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. We will NOT resume normal collections or shut-off activity until at least July 1, 2020 and will comply with any state orders to postpone these activities as long as necessary. We encourage all customers with overdue balances who are unable to reach a payment arrangement to pay what they can to keep their total balance as manageable as possible. Customers may be income-eligible for energy assistance programs during this health emergency. Please check with your local agencies to confirm how they are handling applications during this crisis.

Search Eligibility Programs

To explore which assistance programs might be available to you, select the number of people in your household, yearly income before taxes, state and operating company.

The number of people in your household includes anyone living in the home on a full-time basis. This would include adults and children who are not renters. The following people are NOT considered household members:

  • Persons who are maintaining their living arrangements temporarily for a reason such as a visit, vacation or education.
  • Those in the military, away at college, in a nursing home or a rehabilitation facility, or incarcerated in a correctional facility.
    (Exception: If the household has access to a family member’s military income, it does count towards the household income and the individual is counted as a member of the household.)

Maximum yearly household income before taxes includes:

  • All sources of income including salaries, wages, child support, SSI, SS and SS Disability, Public Assistance, Workers Compensation, unemployment, pensions, etc.
  • Any money earned by a spouse, parent, or any other person 18 years old or over, permanently residing in the home.
  • The income of those students who live at home while attending school. However, do not count their income if the student is away at college or other post-secondary education institution.
  • Military income, if the household has access to a family member’s military income.