Mon Power

Extended Due Date

If you are at least 60 years old or receive a Social Security or pension check, or if you receive disability assistance, and your electric bill is usually due just before your monthly benefit check comes, we can extend your payment due date until after your check arrives.

Payment Arrangements

If conditions make it difficult to pay your electric bill on time, we can arrange affordable installments to be paid with your monthly bill.  Payment arrangements help maintain your electric service while you make payments more suited to your financial situation.

To Apply: 

• Log in to your account or register online to see if you are eligible for an installment plan or
• Contact Mon Power via Email or call 800-686-0022

Third-Party Notification

Select a third party (a friend, relative, clergy, or social service agency) to be notified, along with yourself, if your electric service is about to be disconnected. The third party is not obligated to pay overdue bills but can remind you of pending disconnection and help you make payment arrangements.

Military Deferred Payment Program

This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or a part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed.

Critical Care Program

The Critical Care Program identifies customers who use certain electrically operated life sustaining medical equipment in their home. The program helps customers - for whom a service interruption could be immediately life threatening or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages. Please call us if someone in your home uses this type of medical equipment.

Medical Certification

Customers with severe health problems may have a medical professional certify in writing that a termination of electric service would be especially dangerous. Under the WV PSC rules, this certification will not delay or prohibit disconnection of electric service. However, a standard payment agreement for the past due debt on an electric account will delay termination and, if paid in installments as agreed, will prohibit termination. The customer is still responsible for the past-due amount.

• West Virginia Assistance Programs Chart Summary
• Billing and Payment Options