Password Change FAQs

My Account Password Changes

• When will I need to change my password?

  After the update is implemented on the evening of March 7, you will be required to change your password the next time you log into your online account at firstenergycorp.com. 

   Please note that if you change your password prior to being prompted to do so, you will still be required to provide a new password, regardless of the date it was last changed.

• I recently changed my password. Will I still need to take this step in March?

  Yes. A password change will be required to access My Account, even if it was recently changed. 

• What are the requirements for my new password?

  When you create your new password at firstenergycorp.com, it will need to meet the following requirements:

  • Cannot be a previous password
  • Be a minimum of 12 characters
  • Include at least 1 number
  • Include at least 1 uppercase letter
  • Include at least 1 lowercase letter
  • include at least 1 special character - only @#$%^&*()!,.
  • Contain no spaces
     

  View additional guidelines and requirements for your username and password. 

  You’re also encouraged to follow some best practices for creating a strong password, including:

  • Create a unique password for each of your online accounts 
  • Do not reuse passwords 
  • Select a phrase that is easy for you to remember but difficult for others to guess
  • Do not share your password
• Can I set up multi-factor authentication (MFA)?

  Yes! After you change your password, you will have the ability to set up MFA to add another layer of security to your account. MFA reduces the risk of your account being compromised by requiring that you take two steps to sign in. You will first have to enter your password followed by a one-time verification code.

  There are two options for setting up MFA:

  • Receive your one-time code via text message or phone call
  • Use an authenticator app of your choice to generate the code

  You can also choose to decline MFA. If you select Cancel, you will be asked to make an MFA selection the next time you log in.

• How do I change my password?

  When you log into your account at firstenergycorp.com after March 7, you will be walked through the following steps. Please note that you will be redirected to  b2clogin.firstenergycorp.com, our new and secure login page, to complete this process.

  1. Enter your username and password and click Login
  2. Enter your username again and select Continue.
  3. An email with a verification code will be sent to the email address on record
  4. Enter the verification code and click Continue
  5.  Enter your new password and click Continue

  Note that your password must meet all the requirements:

  • Cannot be a previous password
  • Between 12 and 20 characters Be a minimum of 12 characters
  • Include at least 1 numberInclude at least 1 uppercase letter
  • Include at least 1 lowercase letter
  • Include at least 1 special character - only @#$%^&*()!,.
  • Contain no spaces

  
  6. You will then be given the option to enroll in MFA. You can select from the following:

  • Phone – call or SMS
  • Authenticator app
  • Do not enroll

  
  If you select Cancel, you will be asked to make an MFA selection the next time you log in.

• Will this impact any of my account settings?

  No. This change will not impact any other account settings, such as your AutoPay enrollment or alert preferences. The only action you will need to take is updating your password.

• What should I do if I forget my password or username or get locked out of my account?

  If you forget the username for your online account, please click Forgot Username. You will be asked to enter the email address associated with your account to retrieve your username via email.

  If you forget your password, please click Forgot Password. You will then receive an email with a temporary verification code that will need to be entered to access your account and enter a new password.

  If you try to log into your online account with too many failed password attempts, your account will be locked. To unlock your account, click Forgot Password. You will then receive an email with a temporary verification code that will need to be entered to unlock your account.

  Please be aware that our Customer Care Agents are unable to unlock your account. To unlock your account, please click Forgot Password and follow the steps to reset your online account.

• I’m not signed up for My Account. How do I register?

  You can register for an online account at firstenergycorp.com/login. Some of the benefits of My Account include:

  • Pay your bill online
  • View your billing and payment history
  • Check your account balance
  • Set up recurring payments
  • Track and analyze your energy usage
  • Receive email and text alerts
  • Manage your accounts
  • Check your outage status
• What should I do if I need help?

  If you run into trouble changing your password or setting up multi-factor authentication, please contact us and a member of our team will be happy to assist you.