To ensure the safety of our employees and customers during the coronavirus health emergency, we are temporarily suspending our practice of knocking on doors and leaving door hangers during the smart meter installation process. If you have any questions about the installation process, please call 888-895-1044. Thank you.
What is a smart meter?
A smart meter is a digital electric meter that collects electricity usage information and sends that data to the local utility through a secure telecommunications connection.
What if I don't want a smart meter?
Please call us at 855-344-3400, Monday through Friday, 8:00 a.m. to 6:00 p.m. to discuss your options. If you decide, you may decline the smart meter. Please note, the meter will have to be read manually, and there will be a monthly charge for manually reading the meter. If you have a smart meter installed and later request to have it removed, there will also be a one-time upfront charge to remove the smart meter and replace it with a non-communicating meter.
There is a one-time upfront charge of $41.72 to remove the smart meter and install a non-communicating meter if you opt out after the smart meter has been installed, and a monthly charge of $28.29 to manually read the non-communicating meter. If you opt out before the smart meter is installed, the upfront charge does not apply. These charges were approved by the PUCO in Case Number 20-385-EL-ATA.
Below is a link to a copy of the PUCO’s Finding and Order in Case Number 20-385-EL-ATA: http://dis.puc.state.oh.us/TiffToPDf/A1001001A20G29B45105J03480.pdf
- When will a smart meter be installed on my home/business?
Will I be notified when I am receiving a smart meter?
Approximately one month before your meter is exchanged, you will receive a brochure in the mail to provide you with information about the meter and the installation process. A few weeks prior to the actual installation date, you will receive a letter that will give you the time period when we will be in your area to exchange your meter. You will receive a phone call 24-48 hours prior to your installation date to notify you of your appointment. On the day of the installation, an installer will call you to let you know they are installing your meter. If we are unable to make contact prior to installation date, we will attempt the exchange if the meter is not located inside the premises. In order to adhere to social distancing guidelines, we will no longer be leaving door hangers once our visit is complete.
Do I need to make an appointment for my smart meter installation?
Most smart meter installations will be performed without an appointment. Every effort is made to notify you in advance of your meter installation. In addition to mailings, you will receive an automated phone call 24-48 hours prior to your installation and a call from the installer on the day of your appointment. Appointments for special needs will be handled on a case-by-case basis.
How can I tell if my meter is a smart meter?
Smart meters are digital, so they will display numbers instead of dials. In addition, our smart meters have a blue stripe across the face.
Will power to my home or business be interrupted during the meter installation?
For homes, there will be a brief interruption in your electric service when the meter is being installed, so you may need to reset some of your electronic equipment. For businesses, your power might be interrupted during the installation. The meter installer will be able to determine if an interruption will occur when the work is being done.
Who will be installing my meter?
The meters will be installed by company personnel or our installation vendor, Wellington Energy. Please be aware that all of our installers will be carrying proper identification. If the installer cannot show you an identification card, or if you have a concern about that person’s identity, please call Wellington Energy at 1-888-317-8815.
Is my usage information transmitted by smart meters secure?
Yes. FirstEnergy places the utmost importance on the security and protection of all aspects of our electric system and associated subsystems. Our communication network is a high security environment that uses multiple layers of protection from unwanted access – including the use of passwords, firewalls, data encryption, continuous monitoring and other security controls. We follow the cybersecurity guidelines published by the National Institute of Standards and Technology (NIST).
Click here for our Fact Sheet on Security and Privacy.
Will unauthorized people be able to monitor my account to learn about how I use energy in my home?
Smart meters measure how much energy is used, based on time of day – not how that energy is used. A smart meter cannot tell which specific electric equipment is using the energy. The company’s smart meter solution is based on industry best practices and built on a secured network designed to protect customer data.
After I get my smart meter, will I be able to see more detailed information about how my home uses electricity?
Yes. After your meter is installed and the utility starts gathering your usage in intervals, you will be able to access that information using our online Home Energy Analyzer tool. The company will notify you when this functionality is available to you.
Will you limit the amount of electricity I am allowed to use?
No. The company will not limit the amount of power you can use.
Are smart meters as accurate as my current meter?
Smart meters use state-of-the-art technologies that ensure accurate readings while providing customers with information they need to better manage their electricity use. Like the meters of today, we test each smart meter according to stringent American National Standards Institute (ANSI) standards to ensure they are accurate. Click here for our Fact Sheet on Accuracy.
Will I receive fewer estimated bills with a smart meter?
Yes. Since we will be able to read smart meters remotely, we will have easier access to the meter information. Please note that this functionality will be implemented over time, so meter readers will continue to manually read the smart meter for some time after the meter is installed.
How do you know that the information you get is for my meter and not my neighbor's?
Data collected from a meter and transmitted wirelessly contains specific, unique identifiers associated with the customer's meter number and service address. These fields are validated numerous times to ensure accuracy before the data is used for billing.
Will I be exposed to radio frequencies from smart meter equipment?
While smart meters emit a low level of radio frequency (RF), RF exposure from smart meters is a fraction of the level that comes from other commonly used household devices, such as cell phones, garage door openers, televisions, baby monitors, microwaves and wireless internet. Also, advanced metering systems only transmit data for a few seconds per hour, and at average levels far below the safety standards specified by the Federal Communications Commission (FCC).
I have a smart meter, so why am I still seeing meter readers?
Although the smart meter has been installed, the functionality of the meter will be implemented over time – meaning, the company is gathering your usage information but must also then evaluate and verify the accuracy for some time before we start using that information for billing. In addition, even with a smart meter, there may still be situations where the company needs to access the meter for maintenance or to read the meter.
If the power goes out, do I still have to call the utility company?
Yes, for the time being. If your power goes out, please call 1-888-LIGHTSS (1-888-544-4877) to report it so we can identify the problem and respond promptly.
If I'm late paying my bill, will the utility company be able to turn off my power without sending a representative to the location?
Although the system will provide the utility company the ability to disconnect a meter remotely for non-payment situations, a company representative will still visit the premises in person at disconnection.
- Will demand data be available on my smart meter?
- Where can I find more information on smart meters?