Help

Manage My Account

• Online Account
  Register for an online account to pay bills, view payments, usage history, and outage status.  You can also submit a meter reading, manage accounts, and sign up for text and email alerts.
• Account Information
  Update your online profile, email, phone numbers and more.
• Mobile Tools
  Use mobile tools to stay connected and receive important information through our text and email alerts, social media and mobile site.
• Analyze Usage
  View energy usage, compare bills, and explore usage trends.

Billing and Payments

• Pay Bill
  Log in and make a one-time payment using your checking or savings account, or credit or debit card.  
• Guest Payment
  Enter your account number and ZIP Code to pay with your credit or debit card - no online account or login is required.
• eBill - Electric Bill Online
  Enroll in eBill to view your statements online and receive monthly notifications via email.
• Payment Options
  See various ways to pay your electric bill.
• Assistance Programs
  Learn about assistance programs to help you pay your bill.  
• Understand Your Bill
  View bill information - view bill inserts, bill samples, and definitions.
  
• Submit Meter Reading
  Review the next scheduled meter read or enter your meter reading online.

Outages

• Report an Outage
  Tell us if your power is out. Your report helps us pinpoint damage, and restore power more quickly.
• My Outage Information
  Locate outage information in your area including the number of customers affected, estimated restoration time, cause, and crew status.
• Communication Tools
  Stay informed and receive restoration updates, notifications of scheduled power outages, and severe weather alerts.
• Additional Outage Help
  Stay safe during an outage, learn about our restoration process, and view storm updates.

Service Requests

• Service Requests
  See the types of service requests available.
• Move In (Start Service)
  Complete our online form to start electric service.
• Move Out (Stop Service)
  Complete our online form to stop electric service. 
• Streetlight or Outdoor Area Light Problem
  Report a streetlight or outdoor area light outage.
• Report Tree Problem
  Notify us if a tree is too close to our power lines.
• Request Electrical Work (Builders and Contractors)
  Review manuals and guidelines, and submit a request online to upgrade or establish service.

Safety

• General Safety Information
• Stay Away From Power Lines 
  
• Be Prepared for Outages
  
• Our Tree Maintainance Practices
• Safety Around Your Home
  
• Protect Yourself from Scams and Fraud

Saving Energy

• Ways to Save on Your Electric Bill
• Understand Electric Usage and Costs
• Smart Landscaping and Energy Efficiency
  

Choose your state below to review energy efficiency programs.

Customer Care Center

• Phone Numbers
  Talk to a Customer Care Representative, Monday - Friday, 8:00 am - 6:00 pm. Our Interactive Voice Response System is available 24 hours, seven days a week.
  
• Email (Contact Us)
  Send us an email using our online form for general inquires only.
  
• Report Outages
  Notify us of an outage by submitting an outage online, calling 1-888-LIGHTSS (1-888-544-4877) or two-way texting.