Security and Privacy

FirstEnergy takes the responsibility to protect the privacy and security of our customers very seriously. We do not sell any personal information about customers to third parties. In addition, we will not disclose a customer’s information without prior consent, except as required by law, requested by regulatory agencies and governmental authorities, or to be used for legitimate business purposes (such as credit evaluations).

No personally-identifiable customer information – such as names and addresses – is stored in the meters or transmitted across the network. Just like traditional analog meters, digital smart meters collect how much electricity you use. The main difference is that smart meters collect that information more times throughout the day. For example, the smart meters we are using send the company a snapshot of customers’ energy usage a few times a day.

For additional information about the security of our smart meter system, read our smart meter manufacturer’s white paper on security. *

• Click here for our Fact Sheet on Privacy.
• Click here for our Customer Privacy Policy Regarding the Protection of Smart Meter Information.

*When you click this link, you will open a third-party website. The site is not maintained by FirstEnergy and FirstEnergy is not responsible for the content.