FirstEnergy's Commitment to You

We remain focused on keeping the lights on for our customers as the nation addresses the coronavirus health emergency. We continue taking a well-informed and measured response that protects our employees and the public while delivering safe, reliable and cost-effective electricity.

We understand the pandemic has created additional challenges for families and businesses. At the same time, our customers are relying on electricity more than ever with many people working from home and students engaged in remote learning. That’s why it’s more important than ever that our customers contact us so we can work together to find a solution to their overdue bills.

Residential and business customers who are having difficulty making ends meet are encouraged to contact us now to enroll in payment plans or bill assistance programs. Customers who have lost income during this crisis may be eligible for assistance that was unavailable to them before.

Please click your state below to review state-specific information on service disconnections dates, bill assistance and related activities.

This page will be updated with new information as the situation develops. 
 

Learn More

Frequently asked questions for residential and business customers

Payment Assistance

 

Tips to avoid scams and fraud

Service Disconnection Update

A letter to our customers from CEO Chuck Jones

 A thank you to our employees

   

Frequently Asked Questions

Electric Service
Payment Assistance for Residential and Business Customers

Service Shutoffs and Terminations

Selecting your state will provide specific service disconnections dates, outside assistance agencies available in your area, field collection activities, and payment arrangements.


Thanking our Employees

During these unprecedented times, we’d like to say a special thank you to our employees who leave their homes every day, so you can stay safe in yours.

 

 

 

A Message to Our Customers

March 17, 2020


To Our Customers:

The coronavirus health emergency is likely to disrupt our daily lives for some time to come. FirstEnergy is prepared to face this crisis, and keep power flowing to you around the clock.

Our first priority, as always, is the safety of our workers and customers. We are closely monitoring developments related to this pandemic through our internal medical consultants as well as the Centers for Disease Control and Prevention, the National Institutes of Health and the World Health Organization.

Our crews are focused on serving you while putting appropriate protective measures in place to prevent the spread of coronavirus. Keep in mind our line workers and field personnel perform almost all of their work outside of homes and businesses, with minimal interaction with customers or the general public. When such interactions are required, appropriate preventive measures like social distancing will be in place to help protect all parties.

We know our customers’ normal routines may be disrupted during this time, from altered work and school arrangements to cancelled events and travel plans. To help customers facing financial difficulties, we have suspended all service shutoffs for past-due accounts until further notice.

Update: For the latest information on disconnection dates, bill assistance and related activities, please review the Service Shut Offs and Disconnections section above.   

If you have trouble paying your bill, we are willing to work with you. Various payment options are available, including:

  • Budget billing, a program that averages usage over 12 months to offer the same bill amount each month.
  • Energy assistance programs or other payment arrangements for eligible customers, based on their situation and state of residence.

Unfortunately, this crisis also provides an opportunity for scammers, who prey on fears to achieve their illegal gains. Please remain alert to interactions that seem improper, including calls demanding payment to avoid immediate shutoff. If you sense something isn’t right, please call your utility customer service number. You can also find information about common scams on our Scam Information page.

This pandemic is unfolding, with new information available at regular intervals. Please remain informed and keep yourself and your family safe during this time. We stand ready to assist you as we move through this situation together, and we’re committed to keeping the lights on for you.

Sincerely,

Chuck Jones

Chief Executive Officer
FirstEnergy

 


Last Modified: September 16, 2020