FirstEnergy's Commitment to You

We remain focused on keeping the lights on for our customers as the nation addresses the coronavirus health emergency. We continue taking a well-informed and measured response that protects our employees and the public while delivering safe, reliable and cost-effective electricity.

We understand the pandemic has created additional challenges for families and businesses. At the same time, our customers are relying on electricity more than ever with many people working from home and students engaged in remote learning. That’s why it’s more important than ever that our customers contact us so we can work together to find a solution to their overdue bills.

Residential and business customers who are having difficulty making ends meet are encouraged to contact us now to enroll in payment plans or bill assistance programs. Customers who have lost income during this crisis may be eligible for assistance that was unavailable to them before.

Please click your state below to review state-specific information on service disconnections dates, bill assistance and related activities.

This page will be updated with new information as the situation develops. 
 

Learn More

Frequently asked questions for residential and business customers

Payment Assistance

 

Tips to avoid scams and fraud

Service Disconnection Update

 A thank you to our employees

 
   

Frequently Asked Questions

Electric Service
Payment Assistance for Residential and Business Customers

Service Shutoffs and Terminations

Selecting your state will provide specific service disconnections dates, outside assistance agencies available in your area, field collection activities, and payment arrangements.


Thanking our Employees

During these unprecedented times, we’d like to say a special thank you to our employees who leave their homes every day, so you can stay safe in yours.

 

 

 

Last Modified: November 16, 2020