Third-Party Data Access

Utilities have access to various amounts of data on their customers' energy use and behaviors.  Customers can choose to allow third-parties to have access to this data.  As authorized by a customer, Third-Parties, currently limited to Curtailment Service Providers and Conservation Service Providers, can access Individual Customer Data and request access to Aggregated and Anonymous Customer Data.

How Does it Work?

Third-Parties may register for data access via SU-MR or Electric Data Interchange (EDI) via the instructions below. If there are data needs outside of what is provided by SU-MR or via EDI, you can send a request via the Contact Us page. Please note, Letter of Authorization (LOA) requirement and charges for requests made via the Contact Us form may apply. 

There are two types of data requests a third party may submit:

  1. Individual Customer Data Requests
  2. Aggregated and Anonymous Data Requests

Individual Customer Data Requests

This allows a third party to access personally identifiable customer account information. To access this data, you must have a Letter of Authorization (LOA) form signed by the business and customer to access their account data.  The LOA is not required to be provided at the time of registration, but FirstEnergy reserves the right to request the LOA form at any time.

To register, download the files for the corresponding Operating Company from which you need information. Once completed, upload the files to the link provided and submit your access request.

Aggregated and Anonymous Data Requests

This allows a third party to request access to usage information for accounts that does not include any personally identifiable customer information.  A third party requesting Aggregated or Anonymous customer data, or both, can do so by selecting the appropriate Operating Company, completing and uploading the forms provided below, and submitting the following information within the provided text field:

  • Name, address, phone number, and email address
  • Description of the data requested to be released
  • A statement of the purpose for which the data will be used by the Third Party; and
  • A description of the time period the data will be disclosed (e.g twelve months of historical data)
  • Met-Ed

    This allows a third-party to request access to usage information for accounts that does not include any personally identifiable customer information.  A third-party requesting Aggregated or Anonymous customer data, or both, can do so by selecting the appropriate Operating Company, completing and uploading the forms provided below and submitting the following information within the provided text field:

    a) Name, address, phone, and email address of the Third Party requesting the data
    b) A description of the data requested and to be released
    c) A statement of the purpose for which the data will be used by the Third Party
    d) A description of the time period for the data to be disclosed
        (e.g., twelve months of historical data).

    Upload Files

  • Penelec

    This allows a third-party to request access to usage information for accounts that does not include any personally identifiable customer information.  A third-party requesting Aggregated or Anonymous customer data, or both, can do so by selecting the appropriate Operating Company, completing and uploading the forms provided below and submitting the following information within the provided text field:

    a) Name, address, phone, and email address of the Third Party requesting the data
    b) A description of the data requested and to be released
    c) A statement of the purpose for which the data will be used by the Third Party
    d) A description of the time period for the data to be disclosed
        (e.g., twelve months of historical data).

    Upload Files

  • Penn Power

    This allows a third-party to request access to usage information for accounts that does not include any personally identifiable customer information.  A third-party requesting Aggregated or Anonymous customer data, or both, can do so by selecting the appropriate Operating Company, completing and uploading the forms provided below and submitting the following information within the provided text field:

    a) Name, address, phone, and email address of the Third Party requesting the data
    b) A description of the data requested and to be released
    c) A statement of the purpose for which the data will be used by the Third Party
    d) A description of the time period for the data to be disclosed
        (e.g., twelve months of historical data).

    Upload Files

  • West Penn Power

    This allows a third-party to request access to usage information for accounts that does not include any personally identifiable customer information.  A third-party requesting Aggregated or Anonymous customer data, or both, can do so by selecting the appropriate Operating Company, completing and uploading the forms provided below and submitting the following information within the provided text field:

    a) Name, address, phone, and email address of the Third Party requesting the data
    b) A description of the data requested and to be released
    c) A statement of the purpose for which the data will be used by the Third Party
    d) A description of the time period for the data to be disclosed
        (e.g., twelve months of historical data).

    Upload Files