Pay by Phone

Enjoy the speed and convenience of paying your monthly bill over the phone either by a one-time bank draft or one-time credit card payment.

One-Time Bank Draft Payment

Call the Customer Care Center to make a payment with your checking or savings account, either automated through the IVR or by talking with a Customer Service Representative.

One-Time Credit Card Payment

Call our Customer Care Center and we will be happy to assist you.
Service fees apply per transaction.

The following information is needed for payment:

  • Account number
  • Amount of payment
  • Accepted card
    • Credit or Debit - Visa®, MasterCard®, American Express®, Discover®, or Diners Club®
    • Pinless Debit - PULSE®, STAR®, Accel®, or NYCE®
  • Month/year expiration date
  • ZIP Code associated with the account address
  • ZIP Code associated with the credit card billing address
  • 3- or 4-digit security card (CVV) from back of card
  • Phone number

Once your one-time payment is approved, a confirmation number will be provided.

Payments made before 8 p.m. Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m. on Friday, will not be processed until the following Monday at 8 p.m.  This excludes bank and business holidays.

Guest Pay - Online (No Login Required)

If you prefer to use our online Guest Payment, click on Guest Pay below to begin. You will only need your account number and ZIP Code to begin. Service fees apply per transaction.

Guest Pay

*The company, ACI Worldwide, is the third party with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you the One-time Credit Card Payment option. Learn more about the transition to our new electronic payment vendor.