Pay by Phone
Enjoy the speed and convenience of paying your monthly bill over the phone either by a one-time bank acccount payment or one-time credit card payment.
Payments made before 8 p.m. Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m. on Friday, will not be processed until the following Monday at 8 p.m. This excludes bank and business holidays.
Once your one-time payment is approved, a confirmation number will be provided.
One-Time Bank Account Payment
Call 800-433-8201
Service fees may apply per transaction.*
During your account verification, you may be asked for the following information:
- Account number
- Phone number
- Last four digits of SSN or Tax ID
You will also need to provide:
- Checking/Savings account
- Routing number
- Payment amount
One-Time Credit Card Payment
Call 800-433-8201
Service fees may apply per transaction.*
During your account verification, you may be asked for the following information:
- Account number
- Phone number
- Last four digits of SSN or Tax ID
You will also need to provide:
- Accepted card
- Credit or Debit - Visa®, MasterCard®, American Express®, Discover®, or Diners Club®
- Pinless Debit - PULSE®, STAR®, Accel®, or NYCE®
- Month/year expiration date
- ZIP Code associated with the credit card billing address
- 3- or 4-digit security card (CVV) from back of card
- Payment amount
Guest Pay - Online (No Login Required)
If you prefer to pay using Guest Payment, you will only need your account number and ZIP Code to begin. Service fees may apply per transaction.*
*The company, ACI Worldwide, is the third party with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you with the One-Time Bank Account Payment, One-time Credit Card Payment and Guest Payment options.