AutoPay Credit Card
With the AutoPay Credit Card Program, your monthly electric bill is automatically charged to your credit/debit card or pinless debit card, no sooner than three days after the billing date listed on your electric bill. You know your electric bill is paid on time and without having to worry about writing a check, buying a stamp, or losing your payment in the mail.
With this option, you will also enjoy the benefits of eBill Electronic Billing which enables you to access your billing and account information electronically, day or night. If not already enrolled in eBill, you will be prompted to do so since participation in eBill is mandatory for participation in the AutoPay Credit Card Program.
Enroll, Update or Cancel
In order to enroll, update or cancel your AutoPay Credit Card enrollment, click AutoPay Credit Card below. If you are not already logged in, you will first need to enter your username and password to continue.
*The company, ACI Worldwide, is the third-party vendor with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you with the AutoPay Credit Card Program.
Frequently Asked Questions
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What credit and debit cards are accepted?
- Credit or Debit - Visa®, MasterCard®, American Express®, Discover®, or Diners Club®
- Pinless Debit - PULSE®, STAR®, Accel® or NYCE®
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How do I pay my existing balance?
Please use your existing payment method to pay any balances currently due.
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Do I have to pay a fee to enroll?
No, there are no service fees associated with the AutoPay Credit Card Payment Program and it is free to enroll.
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How long does it take for the enrollment to be set up?
Please allow 2 business days to set up your enrollment on your account. Once your account is set up, the service will take effect with your next monthly billing.
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Do I have to be on eBill (Paperless) to enroll in the AutoPay Credit Card Program?
Yes, eBill enrollment is currently required to participate in the AutoPay Credit Card Program. While enrolled in eBill, you will longer receive paper bills through the mail, but you can view your statement online at anytime by logging into your account.
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Who can sign up for the AutoPay Credit Card Program?
Currently, the AutoPay Credit Card Program is available to residential customers only.
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Is there a limit to how much I can pay per transaction?
There is a $1,500 payment threshold per transaction. Payments that exceed this threshold will not be processed and you will be responsible for making alternative payment arrangements.
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What will happen if my payment is declined?
If your payment is declined, you will automatically be removed from the AutoPay Credit Card Program. You will be notified via email if this occurs.
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How do I set up multiple accounts in the AutoPay Credit Card Program?
If you have multiple accounts enrolled in this program, each account will need to be updated individually. Additional accounts can be selected from the dropdown list on My Account, then click View All Accounts.
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If I'm on AutoPay Bank Account, can I enroll in the AutoPay Credit Card Program?
Yes, if you are an existing AutoPay Bank Account Program customer, your enrollment in the AutoPay Credit Card Program can be set up after any current balance due is submitted for payment using your existing payment method on the due date.
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How long will it take to update or cancel my enrollment?
If you are currently enrolled in the program and are updating or canceling your enrollment, your changes may take up to 2 business days to be completed.
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How long will it take if I need to make changes to my credit card?
Credit card changes will take effect on the next business day.
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Who is able to participate in the AutoPay Credit Card Program?
Currently, the AutoPay Credit Card Program is only available to residential customers.