AutoPay Credit Card
Save Time and Avoid Late Payments
With the AutoPay Credit Card Program, your monthly electric bill is automatically charged to your credit or debit card or pinless debit card, no sooner than three days after the billing date listed on your electric bill. You know your electric bill is paid on time and without worrying about writing a check, buying a stamp or your payment being lost in the mail.
With this option, you'll also enjoy the benefits of eBill, our paperless billing service that allows you to securely view your bills and manage your account online anytime.
Participation in eBill is required for the AutoPay Credit Card Program. If you're not already enrolled in eBill, you'll be asked to sign up.
Enroll, Update or Cancel
To enroll, update or cancel your AutoPay Credit Card enrollment, click the link below. If you are not already logged in, you will first need to enter your username and password to continue.
* FirstEnergy has contracted with ACI Worldwide, a third-party service provider, on behalf of your electric company to offer the AutoPay Credit Card Program.
Stay Informed with Email & Text Alerts
Enjoy the convenience of AutoPay with the added peace of mind of email and text alerts. We'll keep you updated on billing and payment activity, so you always know what's happening with your account.
Available Notifications
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Bill Ready
You’ll automatically receive a notification when your bill is ready to view.
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Payment Reminder
Receive a notification a few days before your AutoPay payment processes.
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Payment Confirmation
Receive a notification when your AutoPay payment is processed successfully.
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What credit and debit cards are accepted?
- Credit or Debit - Visa®, MasterCard®, American Express®, Discover®, or Diners Club®
- Pinless Debit - PULSE®, STAR®, Accel® or NYCE®
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How do I pay my existing balance?
Please use your existing payment method to pay any balances currently due.
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Do I have to pay a fee to enroll?
No, there are no service fees associated with the AutoPay Credit Card Payment Program and it is free to enroll.
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How long does it take for the enrollment to be set up?
Please allow 2 business days to set up your enrollment on your account. Once your account is set up, the service will take effect with your next monthly billing.
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Do I have to be on eBill (Paperless) to enroll in the AutoPay Credit Card Program?
Yes, eBill enrollment is currently required to participate in the AutoPay Credit Card Program. While enrolled in eBill, you will longer receive paper bills through the mail, but you can view your statement online at anytime by logging into your account.
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Who can sign up for the AutoPay Credit Card Program?
Currently, the AutoPay Credit Card Program is available to residential customers only.
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Is there a limit to how much I can pay per transaction?
There is a $1,500 payment threshold per transaction. Payments that exceed this threshold will not be processed and you will be responsible for making alternative payment arrangements.
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What will happen if my payment is declined?
If your payment is declined, you will automatically be removed from the AutoPay Credit Card Program. You will be notified via email if this occurs.
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How do I set up multiple accounts in the AutoPay Credit Card Program?
If you have multiple accounts enrolled in this program, each account will need to be updated individually. Additional accounts can be selected from the dropdown list on My Account, then click View All Accounts.
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If I'm on AutoPay Bank Account, can I enroll in the AutoPay Credit Card Program?
Yes, if you are an existing AutoPay Bank Account Program customer, your enrollment in the AutoPay Credit Card Program can be set up after any current balance due is submitted for payment using your existing payment method on the due date.
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How long will it take to update or cancel my enrollment?
If you are currently enrolled in the program and are updating or canceling your enrollment, your changes may take up to 2 business days to be completed.
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How long will it take if I need to make changes to my credit card?
Credit card changes will take effect on the next business day.
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Who is able to participate in the AutoPay Credit Card Program?
Currently, the AutoPay Credit Card Program is only available to residential customers.