Customer Care Center

Outages

Power outages can be reported by one of the following ways:


Email

For general inquiries, please use our online Contact Us form.


Phone

We have enhanced customers' self-service experience by enabling them to respond to the IVR in their own words for assistance.  Our Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours, seven days a week and enables customers to easily interact with the IVR.  Click here for some common requests.

Our Customer Service Representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m. 

Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.

Operating Company Contact Number
Ohio Edison
1-800-633-4766
The Illuminating Company 1-800-589-3101
Toledo Edison
1-800-447-3333
Met-Ed 1-800-545-7741
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
West Penn Power
1-800-686-0021
Jersey Central Power & Light
1-800-662-3115
Mon Power
1-800-686-0022
Potomac Edison
1-800-686-0011

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