New Year, New Energy Resolutions: Ways to Manage Your Electric Bill in 2025
January is the perfect time to make your yearly resolutions—and managing your energy bill can be an easy goal to check off your list. The best part? You don’t have to do it alone. We’re here to support you with resources, programs and tools to help make 2025 go even smoother.
Explore Your Options for Electronic Payments
In May 2024, we switched to a new third-party electronic payment vendor, ACI Speedpay®. Since then, we’ve been processing credit card and debit card transactions through this system. We also added Venmo and PayPal to our available payment options to give you even more flexibility in how you pay your monthly electric bill.
Beginning this month, bank account (ACH) payments are also being processed through ACI. If you make automatic payments via bank draft (ACH), you were automatically transitioned into the AutoPay Bank Account program. If you make one-time monthly payments with your bank account, you can continue to use this payment method in ACI.
Please note there are some changes to service fees charged by our third-party processor for one-time payments:
For residential customers, the third-party service fee for a one-time credit or debit card payment will decrease from $4.75 per transaction to $2.75 per transaction.
For commercial customers, the third-party service fee for a one-time credit or debit card payment will decrease from 3% to 2.75% of the total transaction.
There will be a new service fee of 50 cents per transaction for both residential and commercial customers making one-time payments by electronic check (ACH).
You can avoid all one-time payment service fees charged by our third-party vendor and stay current on your energy bill by enrolling in our AutoPay Credit Card or AutoPay Bank Account programs.
For more information on this transition, please see the FAQs.
Take Charge with My Account
Did you know you can view your balance, make a payment and get custom energy tips online? With My Account, you’ll be able to:
View your account balance anywhere, anytime.
Sign up for eBill.
Check your payment and billing history.
Make a secure payment quickly and easily.
Receive customized energy-saving tips that can help you manage your energy use and budget.
Enroll in programs that may be able to help you pay your bill.
Start, stop or transfer your electric service in a snap.
Sign up for email and text alerts to receive important notifications about bills.
Report and view the status of an outage.
Sign up to take charge of your electric bill all year long.
Unlock Personalized Savings with the Home Energy Analyzer
Do you need customized tips for saving energy and stretching your budget? The Home Energy Analyzer is here to help! This free tool gives insight into how your household uses energy and offers personalized strategies to optimize your usage. Whether you want to save energy, manage your bill or cut down on costs, this tool can help you take control.
First, be sure to sign up for My Account . Then answer a few simple questions and get access to energy-saving ideas that can make a difference throughout the year.
Budget Billing: Your Tool for Better Budgeting
Do you want to be able to better predict your energy bill, no matter what the season? The Equal Payment Plan (EPP) and Average Payment Plan (APP) help make your electric bill easier to manage by spreading your annual costs evenly across all twelve months. This helps to even out the highs and lows in your bills during colder or hotter months when you may use more energy.
Learn about the Equal Payment Plan in Ohio, Pennsylvania and New Jersey.
Learn about the Average Payment Plan in Maryland and West Virginia.
Income-Based Assistance Programs
We understand there are many reasons you or someone you know may need help paying your electric bill. It’s important to explore your options, even if you’re not sure you qualify for assistance.
We can connect you with a variety of programs that may help you manage your seasonal bills, catch up on past-due balances and avoid disconnection. See if you qualify for an assistance program or payment arrangement.
Get even more tips and resources to manage your energy use this year.