Pay by Phone

We will be transitioning to a new third-party processer for electronic payments.

If your payment is to restore service because of disconnection, please call the Customer Care Center with your confirmation number.

Enjoy the speed and convenience of paying your monthly bill over the phone either by a one-time bank draft or one-time credit card payment.

One-Time Bank Draft

Call the Customer Care Center to make a payment with your checking or savings account, either automated through the IVR or by talking with a Customer Service Representative.

One-Time Credit Card

Call KUBRA EZ-PAY® at 877-204-2207. Service fees apply per transaction.

The following information is needed for payment:

Account number
Amount of payment
Accepted card
- Credit or Debit - Visa®, MasterCard®, American Express®, Discover®, or Diners Club®
- Pinless Debit - PULSE®, STAR®, Accel®, or NYCE®
Month/year expiration date
ZIP Code associated with the account address
ZIP Code associated with the credit card billing address
3- or 4-digit security card (CVV) from back of card
Phone number

Once your one-time payment is approved, a confirmation number will be provided.

Payments made before 8 p.m. Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m. on Friday, will not be processed until the following Monday at 8 p.m. This excludes bank and business holidays.

Pay Now Online (No Login Required)

If you prefer to use our online Guest Payment, click on KUBRA EZ-PAY* to begin. You will only need your account number and ZIP Code to begin. Service fees apply per transaction.

*The company, KUBRA, is the third party with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you the One-time Credit Card Payment option. By clicking the KUBRA EZ-PAY button above, you are leaving the FirstEnergy website and entering a website maintained by a third party. They are entirely responsible for the content of their website.