Billing & Payment Options
Payment Methods
- Ways to Pay
View a summary of the various methods by which a customer can pay their bill, including online, phone, payment agencies, and mail. - One-Time Bank Account Payment
Pay your electric bill anytime using your bank account online or by phone.
- One-Time Credit Card Payment
Pay your electric bill anytime with your credit or debit card online or by phone. Service fees will apply. - AutoPay Bank Account Program
Pay your electric bill using automatic monthly withdrawal from your bank account. - AutoPay Credit Card Program
Have your electric bill automatically charged each month to your credit or debit card. - Guest Payment
Pay online quickly and easily with bank draft, debit/credit cards*, Apple Pay®*, Google Pay®, Venmo* and PayPal*. *Service fees will apply. - Pay in Person (Authorized Payment Agents)
Find a convenient, authorized payment location where you can make a payment. Service fees may apply. - Pay by Phone
Use our automated phone system to pay your bill at any time. Service fees may apply.
- Pay by Mail
Find your operating company's address to send your payment.
Payment Plans
- Equal Payment Plan (Budget Billing)
Make uniform bill payments to help avoid seasonal fluctuation of payment amounts. Available in Ohio, Pennsylvania, New Jersey and New York. - Average Payment Plan (Budget Billing)
For residential customers who wish to level out their bill payments. Available in Maryland and West Virginia. - Installment Plan
Keep your account current with affordable installments to be paid with your monthly bill. Login required to see if you are eligible online. - Assistance and Service Programs
There are a variety of programs that are available to help you pay your bill.
Billing Information
- eBill Electronic Billing
Receive and view your bill online (paperless billing). - Understand Your Bill
Review the aspects of your electric bill. - Rates and Tariffs
Tariffs provide schedules of rates charged for the electric services. - Bill Inserts
Important information about your electric service as well as valuable product and service offers. - Bill Explanation of Terms
The explanation of terms on your electric bill. - Meter Reading
Knowing when your meter is scheduled to be read helps you plan. - Collective Billing Application
Apply to be enrolled in collective billing if you have 10 or more accounts. Complete this Collective Billing Change Request if you need to change information on your Collective Billing Agreement.
Deposits & Refunds
- Security Deposits
Review our security deposit policies based on the part of our service territory to which you are moving. - Credit Refunds
See how credit refunds are handled.
