FirstEnergy Receives Industry Recognition for Outage Restoration Efforts

AKRON, Ohio, Jan. 14, 2021 -- For the 15th consecutive year, FirstEnergy Corp. (NYSE: FE) has earned recognition for its emergency response efforts from the Edison Electric Institute (EEI), a leading electric industry organization. FirstEnergy earned both the "Emergency Recovery Award" for safely and efficiently restoring service to more than 800,000 of its New Jersey and Pennsylvania customers following Tropical Storm Isaias and the "Emergency Assistance Award" for its efforts to help Entergy with restoration efforts in Texas and Louisiana following Hurricane Laura, both of which occurred in August 2020.

"When severe weather impacts our customers, we have well developed storm restoration plans that are quickly implemented to reduce their outage time and keep them safe," said Sam Belcher, senior vice president of FirstEnergy and president of FirstEnergy Utilities. "This award recognizes the efforts of our crews in the field who worked safely around the clock in difficult, and sometimes hazardous, conditions to help our customers and the customers of our partner utilities."

On August 4, Tropical Storm Isaias passed swiftly through New Jersey and eastern Pennsylvania, pouring down up to 7" of rain and battering the region with wind gusts exceeding 65 mph. A massive restoration effort was launched that ultimately included more than 9,000 line workers, hazard responders, damage assessors and other support staff from FirstEnergy companies, contractors, and assisting utilities. Repairs included replacing more than 700 utility poles, 600 transformers and other equipment, and approximately 71 miles of wire. The joint effort restored service to 85% of affected customers within 3 days of the start of the storm, with more than 99% of customers restored by August 10. 

On the evening of August 26, Hurricane Laura made landfall in Texas and Louisiana. The category 4 hurricane brought extreme winds, storm surge and flash flooding along the northwest Gulf Coast. More than 500 line workers, forestry crews and support personnel from eight of FirstEnergy's utilities were deployed to the most damaged areas to support service restoration for Entergy, who was part of FirstEnergy's mutual assistance effort for Tropical Storm Isaias just weeks earlier. FirstEnergy is a member of multiple electric utility mutual-assistance groups that work cooperatively to restore service to customers when a natural disaster causes large-scale power outages. Mutual assistance allows utilities to pool their resources to help restore power to customers faster.

EEI presents awards twice annually to member companies to recognize extraordinary efforts to restore power or for assisting other electric companies after service disruptions caused by weather conditions and other natural events. Winners are chosen by a panel of independent judges following an international nomination process. The awards were presented January 14, 2021, during the winter EEI Board of Directors and CEO meeting.

EEI is the association that represents all U.S. investor-owned electric companies. Our members provide electricity for 220 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 65 international electric companies as International Members, and hundreds of industry suppliers and related organizations as Associate Members.

FirstEnergy is dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Follow FirstEnergy on Twitter @FirstEnergyCorp or online at www.firstenergycorp.com.