Service Reliability

Many customers wonder how or if their electric service will change when they choose an electric generation supplier. As your electric distribution company, Penn Power is committed to delivering your power safely and reliably, no matter which electric generation supplier you choose.

When the storms hit, we'll work just as hard to repair the lines. If something happens to your supplier, we'll make sure your lights stay on and supply your electric generation until you choose another.

Penn Power will not disconnect your service if you are unable to pay your supplier’s bill.  If your supplier elects to discontinue your electric generation service, you will have the opportunity to choose a different supplier. Until you do that, Penn Power will become your supplier.

If you're having difficulty paying your bill, we're always available to work out payment arrangements for your Penn Power charges. But remember, you will still owe your original supplier for the electric generation supply you bought from it.